DCH Honda Lemon Grove. Poor Service

El Cajon, California 3 comments
Not resolved

Just go to another Dealership.I Wish I had read these complaints.

They're customer service is awful . I returned three times for the same thing then they ignore my phone calls. I show up and there in meetings. Then they act like Im bugging them when these are promises made to me.

This is my second Honda and I am indeed a fan. But I will definitely purchase at another dealer and definately read reviews first. I went DCH because it was new and closer. Never Again.

Try another dealership Trust what you are reading.

Its sad for a business to be so new and already have this response.

Review about: Items Return Issue.

Comments

Anonymous
San Diego, California, United States #636792

Aweful.I dropped my car off for an oil change.

I also asked the about my alignment. I called them after 2 hours to check up, didn't answered, didn't called back, called them again at 2 hours and 30 minutes finally got a hold of someone and said they will have a service tech check on it and call me back.. guess what, nobody call me back. 4 hours, I finally got a hold of the service tech., he goes "oh its done..." Are you serious!!!!

Then when I come to get my car, I asked about the check on the alignment, the guy said "oh yeah we check on that and you do need an alignment." Are you serious, over 4 hours just for an oil changed. When they find that I need an alignment they could have called and let me know and ask if I want to go ahead and have it done since they have my car. I have to come back another day. We are working people and no one have time to keep bringing the car back for a simple service that would take no less than 4 hours..

which is how long it take every time I have taken my car there. Oh, there was one time it only took them 2 hours for an oil change. Note that I have always made appointment a week before bringing my car in. Not only that, when I asked the service tech (too bad I forgot his name, white and plum man) anything about the car he act very annoyed and don't want to provide any kind of advice.

I bought my car there and every trip back for service have been a great frustration and disappointment.

Almost...

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Anonymous
#256641

I recently bought a 2007 Honda Civic EX pre-owned car from DCH Honda of Lemon Grove and they have great customer service, I bought my car last month and it's been great and my salesman, Andrew Stutz, greets me everytime he see's me come in for the free car washes and back massages..I have no complaints about them.

This bad review is WAYYY outdated, they have changed and are GREAT!

...Also the new General Manager, Kyle, is a great guy, always nice and easy to work with ...

Anonymous
#61689

THIS IS NOT TRUE I HAVE MADE ALL THE HONDA DEALERSHIP MONEY THAT I WORKED AT AND FOR DCH I WILL MAKE THEM MONEY TO

IF I HAVE TO DO SOME BAD DEALS TO SELL HONDA I WILL

DCH Honda Lemon Grove Liars and Scammers

Escondido, California 3 comments
Not resolved

I bought a new 2008 Civic LX Coupe less than a month ago, They lied about the cars factory features, added a pro-pac to my contract that I specifically said I did not want, made me pay for an alarm they didnt even install, never returned phone calls, finally admitted fault and said they would send $1070.00 to Finance, never did and now they wont return phone calls.Reported to BBB, Honda Corporate and will take them to court and sue.

Buyer Beware, total scammers.

No one at that dealership knows what they are doing or they are all in on trying to scam people!

Review about: Honda Civic Review.

Comments

Anonymous
#256640

I recently bought a 2007 Honda Civic EX pre-owned car from DCH Honda of Lemon Grove and they have great customer service, I bought my car last month and it's been great and my salesman, Andrew Stutz, greets me everytime he see's me come in for the free car washes and back massages.. I have no complaints about them.

This bad review is outdated, they have changed and are GREAT!

... Also the new General Manager, Kyle, is a great guy, always nice and easy to work with ...

Anonymous
#56977

Went with my daughter to DCH Honda in Lemon Grove! I have and she has nothing but good things to say about the people and the dealership! We never had any problems and I would recommend friends and family to buy there!

Anonymous
#34357

THE GUY (GENERAL MANAGER GARY SORTER) WHO RUNS THIS DEALERSHIP BUILT THE SAME REPUTATION FOR PACIFIC HONDA IN KEARNY MESA, HONDA OF TEMECULA,A ND KNOW HONDA OF LEMON GROVE.MAKES YOU WONDER WHATS IMPORTANT, THE CUSTOMER OR THE BOTTOM LINE.

ALL HAVE RECOVERED THIER REPUTATION YEARS AFTER HE LEFT.GOOD LUCK

DCH Honda Lemon Grove - DCH Honda of Lemon Grove - SCAMMERS

San Diego, California 2 comments

DCH Honda of Lemon Grove sold me a Honda Fit 2008. I purchased a maintanance package for $1000.00 to handle routine oil changes, etc.

Now they say they will not be providing the services and they will not give me my $1000.00 back. Lots of runaround, promise to send $$$ then tell me they will send money to the Finance company directly, then they say I have to come in and re-sign a new purchase contract.

Scammers have been reported to BBB, UCan and the Dept. of Justace. Attorney General of California.

Bottom Line, Do Not Buy From Honda

Review about: Honda Maintenance Package.

Comments

Anonymous
#256639

I recently bought a 2007 Honda Civic EX pre-owned car from DCH Honda of Lemon Grove and they have great customer service, I bought my car last month and it's been great and my salesman, Andrew Stutz, greets me everytime he see's me come in for the free car washes and back massages.. I have no complaints about them.

This bad review is outdated, they have changed and are GREAT!

Anonymous
#61687

I SAY DO NOT BLAME HONDA OF JAPAN OR HONDA FOR THE POOR SERVICE THAT DCH OF CHINA "YA I SAID IT " THEY ARE FROM CHINA

OW YA THEY ARE GETTING SUED FOR OPENING A CAR LOT WITH IN 25 MILES OF TIPTON HONDA

NOT ONLY ARE THEY RIPPING YOU OFF THEY ARE RIPPING OFF TIPTON HONDA TO FOR CAR SALES

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